Canada Revenue Agency

The Canada Revenue Agency has laid off nearly 3,300 call centre employees since May 2024, resulting in fewer than 5% of callers being able to reach an agent according to the Union of Taxation Employees. Further job cuts are expected due to Prime Minister Mark Carney's directive for federal ministries to reduce spending by 7.5% in fiscal 2026, 10% in 2027, and 15% in 2028-29.