Canada Revenue Agency

Canada Revenue Agency cutting 210 jobs in the coming months. Federal unions said that more than 450 members received notices on Tuesday that their jobs may be at risk.

The Canada Revenue Agency reduced its workforce by roughly 10 per cent, eliminating more than 8,000 positions over a little over a year since May 2024, with many cuts at call centres. Finance Minister François-Philippe Champagne subsequently halted the call centre job cuts and directed the CRA to hire more staff to address service delays.

Secretary of State Wayne Long discusses recent job cuts at the Canada Revenue Agency and states that the CRA has 'hit rock bottom.' Long remains noncommittal about whether additional future job cuts are planned.

The Canada Revenue Agency has laid off nearly 3,300 call centre employees since May 2024, resulting in fewer than 5% of callers being able to reach an agent according to the Union of Taxation Employees. Further job cuts are expected due to Prime Minister Mark Carney's directive for federal ministries to reduce spending by 7.5% in fiscal 2026, 10% in 2027, and 15% in 2028-29.

The Canada Revenue Agency laid off approximately 1,800 call center employees in May and June 2025, but subsequently rehired about 160 agents and extended contracts for others following public complaints about long wait times. The agency is implementing a 100-day improvement plan that includes self-service expansion, AI chatbot deployment, and increased staffing to address service delivery issues.