Layoffs Canada

Metrolinx Layoffs 2025 — 40 Jobs Cut in Ontario, Canada

40
employees affected
Media Report

Metrolinx laid off more than 40 customer service employees from the GO Contact Centre during the week of July 7, 2025, transferring their functions to HGS Canada, a company headquartered in India. The layoffs occurred days before Metrolinx apologized for using AI in a social media response to customer concerns following a Coldplay concert at Rogers Stadium.

Key Facts

Announced Date
July 23, 2025
Effective Date
July 7, 2025
Province
Ontario
City
Toronto
Industry
Transportation
Laid Off
40
Company Type
government
Source
News Media

Company Info

English Name
Metrolinx

Other Transportation Layoffs in Canada

View all Transportation layoffs in Canada →

Raw Data (1 source article)

Metrolinx laid off customer service workers days before using AI after Coldplay concert

Toronto Star·Jul 23, 2025